Its very blurry and pixled. One can hardly read the menu buttons and the credit card logos are too blurry and therefore create the appearance of a site that can not be trusted. The video appears to be thrown in down in a corner.
Your website needs better images, better formatting/layout, and you NEED a privacy policy!!
You MUST have a link for terms and conditions as well as any policies.
It is illegal to have a website that collects any personal information from anyone, without having a privacy policy.
There are many places that offer templates. Intuit.com, godaddy.com, bluevoda.com, etc.
I honestly believe that you need to use a good template to get a more professional feel.
If you have the money and the need, you should really consider hiring a web designer. It doesn't have to cost an arm and a leg to get someone to do an adequate job.
I'm not sure if its just my computer, but the blue background only goes to about half of the screen. The video is half on blue, half on white.
Best of Luck